Help & Info2020-05-06T15:25:47+04:00

HELP & INFORMATION

Need some help? Take a look through a few questions we get quite often:

IN-SHOP SERVICES

Do my loyalty stamps expire?2020-05-06T15:28:32+04:00

No, your stamps, gift cards or chaps credit does not have an expiry date.

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What’s your cancellation policy?2020-05-06T15:28:28+04:00

You may cancel up to 2 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a AED 50 cancellation fee if you cancel within 2 hours of the start of your appointment and 100% of the appointment fee if you do not show up.

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Do you have a minimum age requirement?2020-05-06T15:28:24+04:00

Absolutely not! We’re experienced with many #LittleChaps first haircuts. Our Junior cut is applicable to Under 14’s.

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What are your prices?2020-05-06T15:28:19+04:00

To see a full list of prices, visit our services page here.

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Will my hair be washed during my appointment?2020-05-06T15:28:14+04:00

Yes! Your hair will be washed at no charge and included in your appointment.

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Do I need to make an appointment?2020-05-06T15:28:10+04:00

We highly recommend making an appointment Tues-Saturdays. There’s a better chance for walk ins on Sundays & Mondays.

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What is a skin fade haircut?2020-05-06T15:28:04+04:00

A skin fade is achieved by cutting the hair with a very short taper that fades into the skin — thus giving this haircut its name. Whereas some haircuts require the hair to be the same length all around the head, skin fade haircuts demand the hair to be cut at decreasing lengths. Expect this service to take approximately 15 minutes longer than a standard haircut.

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Are the drinks complimentary?2020-05-06T15:27:58+04:00

Of course! Water, tea, or coffee with every service.

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ONLINE ORDERING

Do gift cards have an expiry date?2020-05-06T15:28:38+04:00

No, gift cards or chaps credit do not have an expiry date.

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When will I receive my order?2020-05-06T15:27:51+04:00

We do our best to process orders placed by 12pm, Sunday through Thursday, on the same day. Orders received after that time or on the weekend will be process the next business day, with the exception of Holiday or high volume timeframes.

Once an order has been processed and shipped, it typically takes from 1-3 days to arrive using our local shipping partner, depending on the destination.

Expedited orders using Same Day should arrive the designated number of business days after being shipped.

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Will I be charged tax?2020-05-06T15:27:46+04:00

Chaps & Co charges VAT according to federal, state and local government guidelines.

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Do you ship outside the UAE?2020-05-06T15:27:42+04:00

Unfortunately, at this time, we do not ship orders internationally.

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How do I check the status of my order?2020-05-06T15:27:37+04:00

GENERAL

Are you hiring? I’d love to join the C&C team!2020-05-06T15:29:19+04:00

We are always looking for talented people to add to our team! Click here to apply or send your resume to careers@chapsandco.ae so we can keep you on file!

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I’m interested in photographing your shops and services. Where do i apply?2020-05-06T15:29:12+04:00

If you are interested in becoming a contributing photographer for us, please email your website and portfolio to marketing@chapsandco.ae.

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Where is the team based?2020-05-06T15:28:54+04:00

Our office is in Jumeirah Lake Towers, Dubai. Feel free to drop by 😊

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I’m interested in a sponsored post. What’s the process?2020-05-06T15:28:50+04:00

We do offer sponsored posts to select partners. If you are interested in having a sponsored post featured on the Chaps channels, please email marketing@chapsandco.ae.

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I’d love to contribute to your blog page! How do i write for you?2020-05-06T15:28:44+04:00

We love including new voices and ideas on the Chaps blog! If you have a great idea for a piece, please email our editorial director at marketing@chapsandco.ae to pitch your idea and share any samples you may have.

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